Help with Tracking?
If you chose UPS ground shipping, please note that it can take up to 8 business days to the East Coast from our location. For International shipments please note that the tracking status is usually not updated until your package leaves the customs in your country.
Tracking numbers are emailed to you directly from the shipper. We ship via UPS as well as US postal services. If you have not received your tracking number to your email address it may have not gotten through. Please first check your junk/spam folder. Some email services like hotmail and yahoo don't even allow these emails through unless you have mercedessource.com listed as one of your recipients.